Ways to remove stretch marks

Joseline of Bronx, NY January 10, 2009

During a radio advertisement,there was an offer for a Celtrixa cream for strech marks. 2 bottles free for only shipping and handling, since it was a new system. I contacted the ph #, after I was told by the representative that I was only going to be billed for 9.95 for s/h, I agreed. He talked very fast after. I remembered that after he finished, I wanted to make sure that I was not being charge for anything else than s/h. He also offered a membership for 2 other companies that will give me a discount for Walmart and Gas, only paying 1.95 for both. However,he said if I did not called before the 30 days I was going to be billed 16.95 for the membership of those companies. He told me that the discount would be mailed with the package of the creams. I asked the gentleman, as a summary after he finished the offeres, that what he meant is that I was only going to be billed around 14.00 for 2 bottles and 50.00 for Walmart and Gas? The gentleman said yes. He said that the bottles were mine to keep.

I received the 2 bottles and there were no discounts. The cream worked a bit so I was content. I contacted them, but could not get an agent, so I left a message telling them there was an issue with the discounts (not received) I did not hear from them, nevertheless got them on the mail.

During a vacation with my family, I had the opportunity to access the my on-line banking and I realized that I was charged by Celtrixa 59.95 I tried to contact them but there was an answering system that said to call later or leeve message. I did not leave message because I wanted to talk to a live agent. Finally I got through and I was told that if I did not called before the 30 days I was going to be billed that amount for the creams. He also said that this was told to me when I first called to order the creams and if I did not hear it was on the invoice that I should’ve read. He said to me that because of the inconvenience, he was going to give me a 10 discount on the 59.95 and send me another bottle for free. I was not happy b/c could not get my money back but at least could get 10.

Today 1/10, I realized that after I talked to the agent I was billed another 49.95. This time I called and I was told that I was also told that I was going to be billed for the second bottle, and as a courtesy they sent me 3rd one free. I argued with the representative, because I was told the first time I called that I only was going to pay for s/h and the discounts I never received (I was able to cancel and get the 16.95 back). The second time around the agent said I was going to receive a discount of 10 for the 59.95 that I was billed, but conveniently forgot to say that I was going to be billed for the second bottle, as this agent said. I was very upset and demanded for the recording of the calls to be revised. I believed that the avarage person should have the right for this to be explained in a normal manner instead of triking people, talking fast for people not to understand, even hiding information.

Read more: http://www.consumeraffairs.com/health/celtrixa.html#ixzz0j79OxWwI

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